IT Remote Support Technician
Infrastructure
Cape Town – Western Cape – South Africa
IT Remote Support Technician
Century City, Cape Town – Onsite
R300,000 – R420,000 CTC per annum
1+ years’ experience
About the role
This is a great opportunity for someone starting out in IT who enjoys troubleshooting and providing customer support. As a Remote Support Technician, you’ll be part of a 24/7 service desk, assisting global clients in the mining and construction sectors.
Key responsibilities
- Provide 1st and 2nd line support across networks, servers, and remote systems.
- Monitor systems and perform routine maintenance.
- Handle support queries via telephone, email, and chat.
- Escalate issues to senior engineers or vendors when required.
- Produce reports and keep records of incidents and resolutions.
Requirements
- 1+ years’ experience in an IT support role.
- Relevant IT or networking degree/certification.
- Strong communication skills with a customer-focused mindset.
- Willingness to work shifts as part of a 24/7 team.
What’s on offer
- R300k – R420k annual CTC
- Medical aid contribution
Shift-based role, in-office at Century City