Customer Support Coordinator (ICT)
Sales/Account Mng
Cape Town – Western Cape – South Africa
Become a Customer Champion!
Are you a relationship-builder with a knack for driving sales growth? We’re looking for a Customer Support Coordinator who thrives on exceeding customer expectations and contributing to the success of our team. You need 2-3 years of experience in a customer support and/or internal account management role, ideally within the ICT Distribution industry with a proven track record of building and nurturing strong customer relationships, resulting in increased sales and customer loyalty
Type: Permanent
Salary: R15 000 – R18 000 pm
Area: Onsite in Cape Town
Responsibilities
- Build and maintain strong relationships with assigned customer accounts
- Serve as the primary point of contact for customers, providing professional and confident customer service
- Collaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related information
- Develop and implement sales strategies for named accounts in coordination with Account Managers
- Provide regular feedback on assigned accounts and tailor quotations to meet specific requirements
- Demonstrate excellent time management and organizational skills
- Support the sales team by capitalizing on sales opportunities, negotiating prices, and expanding orders
- Maintain proactive telephone contact with existing and prospective customers
- Update the external sales team on account developments and foster strong team relationships
- Create accurate quotations and process orders in a timely manner
- Follow up on orders from production to delivery, ensuring customer satisfaction
- Resolve customer complaints, issues, and queries to achieve successful outcomes
- Generate activity reports, process relevant documents, and provide timely sales updates to management
Requirements
- Matriculation required; tertiary qualification preferred
- 2+ years of sales support experience in IT distribution
- Technologically inclined with relevant technical knowledge
- Ability to thrive in a high-stress and fast-paced environment
- Strong focus on service quality and customer satisfaction
- Willingness to attend training sessions, including outside of working hours
- Proficiency in Microsoft Word, Excel, and administration skills
- Strong numerical skills and ability to work with numbers
You’ll be part of a team that values collaboration, growth, and customer-centricity. We offer a supportive environment where you can develop your skills and advance your career.