IT Technician

Infrastructure
Durban – KwaZulu Natal – South Africa

Join a team in Durban as an IT Technician where you will showcase your expertise in diagnosing and repairing IT hardware while delivering exceptional customer service. If you have Matric with Maths, A+ Certificate, 3+ Years’ experience as an IT Technician, hardware experience (Notebooks/ Asus/ Lenovo/ Dell/ HP), a passion for technology, strong problem-solving skills, your own transport, and a commitment to quality workmanship, this role offers the opportunity to work in a dynamic environment where your skills and dedication will be valued. Apply now to be part of a team that values professionalism, efficiency, and a customer-centric approach in IT support.
 
Type: Permanent
Area: Durban
Salary: Up to R10 000 depending on experience
 
Key Responsibilities:
    • Assess, diagnose, and repair IT hardware and related equipment, including desktop systems, notebooks, mobile devices, tablets, peripherals, and communication devices.
    • Conduct hardware troubleshooting, component testing, and repairs/replacements as necessary.
    • Perform software recovery and repairs for various operating systems.
    • Troubleshoot network LANs and WANs.
    • Maintain accurate job card updates and provide timely customer feedback.
    • Offer telephonic and on-site support to customers and managers.
 
Minimum Requirements:
Experience and Knowledge:
    • Minimum 3 years of IT technical experience.
    • Proficiency in networking and Windows operating systems.
    • Solid hardware experience (Notebooks/ Asus/ Lenovo/ Dell/ HP)
    • Strong knowledge of Windows hardware.
    • Computer literacy in MS Word, Excel, Outlook, and PowerPoint.
    • Previous experience in a customer service environment is advantageous.
    • Own transport with valid Driver’s License
 
Skills and Education:
    • Matric with mathematics.
    • A+ certification.
    • Proficient in troubleshooting communication devices.
    • Organized, efficient, and meticulous work ethic.
    • Excellent communication, writing, and interpersonal skills.
    • Strong IT technical abilities.
    • Conflict management skills.
    • Ability to learn new software tools quickly.
    • Customer-focused with a commitment to service quality.
    • Effective time management and prioritization skills.
    • Proficient in administration and basic finance.
    • Ability to provide feedback tactfully and diplomatically.
    • Team player with the capacity to work independently.
    • Strong analytical and evaluation skills.
 
Personal Attributes and Qualities:
    • Mature and passionate about technology.
    • Committed to exceptional workmanship and attention to detail.
    • Quick and efficient worker willing to exceed expectations.
    • Positive attitude, energetic, and motivated.
    • Professional demeanour in managing conflicts.
    • Well-groomed and presentable.
    • Patient, tolerant, and diplomatic.
    • Team player with analytical thinking and problem-solving abilities. 
    • Ability to travel locally and inter-provincial