IT Technician
Infrastructure
Cape Town – Western Cape – South Africa
If you have Matric with Maths, A+ Certificate, 3+ Years’ experience as an IT Technician, hardware experience (Notebooks/ Asus/ Lenovo/ Dell/ HP), a passion for technology, strong problem-solving skills, your own transport, and a commitment to quality workmanship, this role offers the opportunity to work in a dynamic environment where your skills and dedication will be valued. Join a team in Cape Town as an IT Technician where you will showcase your expertise in diagnosing and repairing IT hardware while delivering exceptional customer service. Apply now to be part of a team that values professionalism, efficiency, and a customer-centric approach in IT support.
Type: Permanent
Area: Cape Town
Salary: Up to R14 700 depending on experience
Key Responsibilities:
- Assess, diagnose, and repair IT hardware and related equipment, including desktop systems, notebooks, mobile devices, tablets, peripherals, and communication devices.
- Conduct hardware troubleshooting, component testing, and repairs/replacements as necessary.
- Perform software recovery and repairs for various operating systems.
- Troubleshoot network LANs and WANs.
- Maintain accurate job card updates and provide timely customer feedback.
- Offer telephonic and on-site support to customers and managers.
Minimum Requirements:
Experience and Knowledge:
- Minimum 3 years of IT technical experience.
- Proficiency in networking and Windows operating systems.
- Solid hardware experience (Notebooks/ Asus/ Lenovo/ Dell/ HP)
- Strong knowledge of Windows hardware.
- Computer literacy in MS Word, Excel, Outlook, and PowerPoint.
- Previous experience in a customer service environment is advantageous.
- Own transport with valid Driver’s License
Skills and Education:
- Matric with mathematics.
- A+ certification.
- Proficient in troubleshooting communication devices.
- Organized, efficient, and meticulous work ethic.
- Excellent communication, writing, and interpersonal skills.
- Strong IT technical abilities.
- Conflict management skills.
- Ability to learn new software tools quickly.
- Customer-focused with a commitment to service quality.
- Effective time management and prioritization skills.
- Proficient in administration and basic finance.
- Ability to provide feedback tactfully and diplomatically.
- Team player with the capacity to work independently.
- Strong analytical and evaluation skills.
Personal Attributes and Qualities:
- Mature and passionate about technology.
- Committed to exceptional workmanship and attention to detail.
- Quick and efficient worker willing to exceed expectations.
- Positive attitude, energetic, and motivated.
- Professional demeanour in managing conflicts.
- Well-groomed and presentable.
- Patient, tolerant, and diplomatic.
- Team player with analytical thinking and problem-solving abilities.
- Ability to travel locally and inter-provincial