IT Technician
Infrastructure
Durban – KwaZulu Natal – South Africa
Join a team in Durban as an IT Technician where you will showcase your expertise in diagnosing and repairing IT hardware while delivering exceptional customer service. If you have Matric with Maths, A+ Certificate, 3+ Years’ experience as an IT Technician, a passion for technology, strong problem-solving skills, your own transport, and a commitment to quality workmanship, this role offers the opportunity to work in a dynamic environment where your skills and dedication will be valued. Apply now to be part of a team that values professionalism, efficiency, and a customer-centric approach in IT support.
Type: Permanent
Area: Durban
Salary: R10 000 – R12 000 Basic
Key Responsibilities:
- Assess, diagnose, and repair IT hardware and related equipment, including desktop systems, notebooks, mobile devices, tablets, peripherals, and communication devices.
- Conduct hardware troubleshooting, component testing, and repairs/replacements as necessary.
- Perform software recovery and repairs for various operating systems.
- Troubleshoot network LANs and WANs.
- Maintain accurate job card updates and provide timely customer feedback.
- Offer telephonic and on-site support to customers and managers.
Minimum Requirements:
Experience and Knowledge:
- Minimum 3 years of IT technical experience.
- Proficiency in networking and Windows operating systems.
- Solid hardware experience (Notebooks/ Asus/ Lenovo/ Dell/ HP)
- Strong knowledge of Windows hardware.
- Computer literacy in MS Word, Excel, Outlook, and PowerPoint.
- Previous experience in a customer service environment is advantageous.
- Own transport with valid Driver’s License
Skills and Education:
- Matric with mathematics.
- A+ certification.
- Proficient in troubleshooting communication devices.
- Organized, efficient, and meticulous work ethic.
- Excellent communication, writing, and interpersonal skills.
- Strong IT technical abilities.
- Conflict management skills.
- Ability to learn new software tools quickly.
- Customer-focused with a commitment to service quality.
- Effective time management and prioritization skills.
- Proficient in administration and basic finance.
- Ability to provide feedback tactfully and diplomatically.
- Team player with the capacity to work independently.
- Strong analytical and evaluation skills.
Personal Attributes and Qualities:
- Mature and passionate about technology.
- Committed to exceptional workmanship and attention to detail.
- Quick and efficient worker willing to exceed expectations.
- Positive attitude, energetic, and motivated.
- Professional demeanour in managing conflicts.
- Well-groomed and presentable.
- Patient, tolerant, and diplomatic.
- Team player with analytical thinking and problem-solving abilities.
Ability to travel locally and inter-provincial